|
Manufacturer
|
DOA Period*
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Manufacturer's Warranty Terms
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Warranty Service
|
|
3M Touch Systems (Microtouch)
|
30 days
|
CRT and Desktop LCD monitors: 3 years warranty
Chassis monitors: 1 year warranty
Touch controller and sensor: 5 years warranty
|
www.3mtouch.com
(866) 407-6666
|
|
American Power Conversion (APC)
|
30 days direct to American Power Conversion (APC)
|
2 year warranty
Customer calls APC to receive RMA.
|
www.apcc.com
(800) 890-4272
|
|
APG Cash Drawer
|
30 days
|
2 year standard warranty
Series 4000: 3 years warranty (additional 2 years for registering product)
|
www.apgcd.com
(763) 571-5000
|
|
Argox
|
30 days from Straight-line, Inc. ship date
|
Printers: 1 year from end user date of purchase, excludes printhead and spare parts
Printhead: 6 months from date of end user purchase
Spare parts: 30 days from date of end user purchase
|
www.argox-usa.com
800-500-6421, ext 5
(National Service Center)
|
|
Cherry Electrical Products
|
15 days
|
All Keyboards: 2 year warranty
Warranty Service USA: Gremark Technologies
Warranty Service Canada: Grand Tech Technical Services
|
www.cherrycorp.com
(800) 510-1689
(630) 705-0900
(905) 764-5100
|
|
Cisco
|
30 days
|
1 year limited warranty
|
www.cisco.com
(800) 553-6387
|
|
Citizen
|
30 days
NO DOA return
on
printheads
|
Impact Printers: IDP3550/3551: 3 year warranty / all others: one year warranty
Thermal Printers: CBM1000II, CT-S300: 3 year warranty / all others: one year warranty
Media, Printheads: NO RETURNS
|
http://cbma.custhelp.com
(800) 843-8270
|
|
Cognitive Solutions
|
30 days
|
2 year warranty.
|
(800) 525-2785
|
|
Datacard Group
|
30 Days / Contact Datacard to obtain a job number. Once job number has been received, contact Straight-line Tech Support.
|
Camera Packages -1 year Software - 18 months Card Printers - 18 months
|
(800) 328-8623
|
|
Datamax
|
30 days
NO DOA
on
printheads
|
E-class printers and options: 1 year or 1 million linear inches.
M-class printers and options: 1 year or 1 million linear inches.
I-class & S-class printers and options: 3 years or 3 million linear inches
W-class printers and options: 5 years or 4 million linear inches
Prodigy, Prodigy Max, Pro Plus, Allegro II Series: 1 year or 1 million linear inches
**Printer warranties do not include printhead, belts or platen rollers or cutters
Printheads, platten rollers, belts and cutters: 1 year or 1 million printing inches
|
(407) 523-5540
|
|
Digi
|
30 days
|
5 year warranty on hardware
|
http://support.digi.com
(877) 912-3444
|
|
Elo TouchSystems
|
30 days
|
AccuTouch CRT: 2 year Unit / 5 year Screen / 5 year Touch Controller
AccuTouch LCD Series 1000: 1 year Unit / 5 year Screen / 5 year Touch Controller
AccuTouch LCD Series 3000: 3 year Unit / 5 year Screen / 5 year Touch Controller
IntelliTouch CRT: 2 year Unit / 2 year Screen / 2 year Touch Controller
IntelliTouch LCD Series 3000: 3 year Unit / 10 year Screen / 5 year Touch Controller
|
www.elotouch.com
(800) 557-1458
|
|
Epson America
|
30 days
|
1 or 2 year warranty depending on model type.
IR Units = non-returnable, repair only.
|
www.pos.epson.com
(800) 922-8911
For warranty issues within Canada, please call (905) 709-9475
|
|
Fargo Electronics
|
30 days
|
1 year warranty
|
www.fargo.com
(800) 459-5636
|
|
HP
|
30 days - Factory sealed only
|
Standard Warranty 3 year onsite, next business day 3 year parts and 3 year labor and includes free telephone support 24 / 7
Certain restrictions and exclusions apply.
|
Straight-line Tech Support: (800) 944-2439 ext. 4002
HP Tech Support: (888) 202-4292
www.hp.com
|
|
Hand Held Products
|
30 days
|
CCD Hand Held Scanners - VT3080 & VT3080B Series: 1 year warranty
Check Readers: ST8300 Series: 2 year warranty
Cordless Scanners-IT3870, IT3875 IT5620, IT4620, ST5770ALR: 3 year warranty
Decoders - ST2000, ST2010 Series: 2 year warranty
Dolphin 7200 2D, 7300 with Imager, 7400/7450 with Imager, 9500/9550, 7900: 2 year warranty
Dolphin 7200 with Laser, 7400/7450 with Laser, 9501/9551: 1 year warranty
Image Readers, hand held linear - IT3800/PDF Series, IT5600, IT5800: 5 year warranty
Image Readers, hand held 2D - IT4410: 3 year warranty, IT4600, IT4800 - 5 year warranty
Image Readers, fixed position linear - IT3900 Series: 5 year warranty
Image Readers, fixed position 2D - IT4710 Series: 3 year warranty
Magnetic Stripe Readers - ST6901, ST6920, ST6980: 1 year warranty
Payment & Signature Capture Terminals - TT1500, TT8500, TT8810, TT8870: 1 year warranty
Verifiers - QC150, QC200, QC600, QC800 Series, QCPC 600: 2 year warranty
Verifiers, Online - QCOLV-10, QCOLV-SV: 1 year warranty
|
www.handheld.com
(800) 782-4263
|
|
IBM Point-of-Sale
|
30 days for all products Contact Straight-line Technical Support to arrange for repair or replacement of DOA product.
|
4614 (SureOne), 4840 with associated peripherals: 1 year depot warranty
4694, 4800, 4810, 4835 with associated peripherals: 1 year onsite warranty
4610, 4820: 1 year depot or 1 year onsite warranty (varies by model)
Contact Straight-line Technical Support for DOA and warranty details by model.
|
(800) 944-2439 ext. 4002
|
|
ICVerify
|
30 days
|
1 year warranty on hardware. 30 days free support from day of registration
|
(800) 666-5777
|
|
ID Tech
|
30 days
|
1 year warranty.
|
www.idt-net.com
(714) 680-5868
|
|
Intellitrack, Inc.
|
30 days
|
30 day warranty - must be requested through Straight-line
|
(888) 583-3008
|
|
Intermec Technologies
|
30 days
|
Barcode printers, data collection terminals, access points: 1 year
Laser and standard CCD scanners, Cordless Linear Imager/Vista scanners: 3 years
Corded Linear Imager/Vista scanners: 5 years
Software: 30 days.
Printheads: 90 days.
Intermec Take-from-Stock Media: Returnable ONLY if original Intermec Case seal is unbroken
Intermec Custom Media: NOT Returnable
|
(800) 755-5505
|
|
Ithaca Peripherals (TransAct)
|
30 days
|
2 year warranty.
|
www.transact-tech.com
(607) 257-8901
|
|
Loftware
|
90 days
direct to
Loftware
|
90-day replacement for distribution media, manuals and licenses
1 year replacement of non-functioning keys.
|
(207) 363-3195
|
|
Logic Controls
|
30 days
|
1 year warranty.
|
(516) 248-0400
|
|
Microsoft
|
Non-returnable
|
Contact Straight-line Sales Rep.
|
(800) 557-6738
|
|
MMF Cash Drawer
|
30 days
|
2 years from date of manufacture
|
(800) 769-1954
|
|
Mag-Tek
|
30 days
|
1 year warranty. Contact Straight-line Customer Service.
|
(800) 944-2439 ext. 4049
|
|
Metrologic
|
30 days
|
Standard Warranty: 2 years from date of manufacture
Voyager Series: 5 years from date of manufacture
Voyager BT Series: 2 years from date of manufacture
MS-7320 InVista and MS-7600 Series Horizon: 3 years from the date of manufacture
Stratos: 2 years from date of manufacture
|
(866) 460-8033
|
|
Monarch/Paxar
|
30 days
|
Printers: 1 year limited depot level warranty
Thermal printheads: Prorated limited 6 months warranty or 1 million inches
Batteries and Cables: Prorated limited 3 months
Physical damage to batteries, cables and/or printheads is NOT COVERED under the limited warranty.
|
www.paxar.com
(800) 331-7632
|
|
NCR
|
Contact
Straight-line Technical
Support
Lesser of 30 days or date of installation
|
NCR Terminal Standard Warranty: 1 year Depot
EasyPoint 45: 90 Day On-site; 1 year depot
NCR Scanners: Standard Warranty 1 year depot
NCR 7837 Series: 3 year depot, except 7837-0000 (2 year depot)
NCR Fastlane: 90 day on-site warranty
NCR PC/ELS: 1 year on-site warranty
|
(800) 262-7782
|
|
O'Neil Printers
|
30 days
|
All printers, including print head, 1 year warranty
|
www.oneilprinters.com
(949) 458-0500
|
|
Opticon
|
30 days
|
Laser Products: 2 years
All others: 5 years
|
www.opticonusa.com
(800) 636-0090
|
|
Pioneer POS
|
30 days
direct to
Pioneer POS
|
1 year depot warranty
|
www.stealthtouch.com
(888) 468-9757
|
|
Posiflex Business Machines, Inc.
|
30 days
|
|
Posiflex Tech Support 510-429-7097
|
|
Preh Electronics
|
30 days
|
POS Models: 1 year warranty
Industrial Models: 3 year warranty
|
www.preh.com
(847) 438-4000
|
|
PSC (Percon)
|
30 days
|
PowerScan: 2 year warranty
QuickScan 6000: 5 year warranty
Quick Scan 1000: 2 year warranty
Magellan: 1 year warranty
IP products: 30 months
Decoders: 5 year warranty
Software: One incident resolved free, maintenance agreement required for subsequent software support.
|
Web RMA Requests
www.pscnet.com
sscrmareq@pscnet.com
RMA Phone#
(800) 695-5702 ext. 8283
PSC Technical Support
techsupport@pscnet.com
(800) 547-2507
|
|
RJS (Printronix)
|
30 days
|
1 year warranty
|
(714) 368-2355
|
|
SATO
|
30 days
NO DOA returns on printheads
|
Printers: 1 year warranty
Printheads: 1 year or 500,000 linear inches of printing (whichever comes first)
|
www.satoamerica.com
(Click on "Certified Service Providers")
(704) 644-1650
|
|
Seeburger
|
Non-returnable
|
Full term of license agreement. Software orders require a minimum of 12 months maintenance contract.
|
(770) 604-3888
|
|
Symbol Technologies
|
30 days
|
Accessories, serialized: 90 day warranty
Accessories, unserialized: 30 day warranty
Scanners: 1 year standard warranty
Scanners - CS Series: 90 day warranty
Scanners - LS1900, LS2200, LS4000i Series: 5 year warranty
Scanners - LS9200 Series: 30 month warranty
Scanners - LS5700/5800: 2 year warranty
Scanners - M2000 Series: 3 year warranty
Terminals: 1 year standard warranty
|
(800) 653-5350
|
|
Teklynx
|
20 days (opened or un-opened)
|
30 day warranty
One year package replacement on defective hardware security keys)
|
(800) 944-2439 ext. 4049
|
|
Tellermate
|
30 days
|
1 year warranty
|
770 220-0930
www.tellermate.com
|
|
TPG-Axiohm
|
30 days
|
2 year warranty.
|
www.axiohm.com/service
(607) 274-2414
|
|
Unitech
|
30 days
|
1 year warranty
|
(562) 490-9550
|
|
VeriFone
|
30 days
direct to
Verifone
|
1 year depot repair warranty
|
www.verifone.com
(800) 834-9133
|
|
Wavelink Software
|
Contact your Straight-line Sales Representative
|
Contact your Straight-Line Sales Representative
|
www.wavelink.com
(425) 823-0111
|
|
Zebra Card Printers (formerly Eltron)
|
30 Days / Contact Zebra to obtain a job number. Once job number has been received, contact Straight-line Tech Support.
|
Printer: 1 year warranty
Printhead: 1 year or 100,000 impressions whichever comes first
|
(800) 344-4003
|
|
Zebra Technologies
|
30 days
NO DOA
returns on printheads
|
Printers: 1 year warranty
Printserver II: 3 year warranty
Keyboard display units: 6 month warranty
Printheads: 6 month warranty
Batteries: 3 month warranty
|
www.zebra.com
(847) 634-6700
|
|
* DOA Period is from Straight-Line Invoice Date unless otherwise specified.
|
